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CFAA Rental Housing Employee Compensation & Benefits Survey

Click here to order the 2017-2018 Compensation Survey.

It seems obvious that paying employees too much can cut into profits, but paying too little can too! If your employees turn over too quickly, then customer service is compromised, and that will raise tenant turnover, vacancies and turnover costs. A major cause of excess employee turnover is not paying enough.

To find out how your company fits into the market for rental housing employees, purchase the CFAA 2017-18 Employee Compensation Survey!

Who conducts the survey?
Accompass conducts the survey for CFAA. Accompass is an independent benefits and compensation consulting firm, which helps organizations maximize the value of human capital. All compensation and employee benefits data are kept confidential. CFAA does not see the data for any landlord or employee.

What does the compensation survey cover?
The 2017-18 survey reports data on 12 building based positions, providing Canada-wide compensation data and provincial or regional data, as well as actual city data, or a statistical estimate of city wages for the positions for which there is not enough local data. In addition, the survey addresses 15 head office positions. For a complete list of the positions covered see below:

Building-based Positions

Building Superintendent

Maintenance Technician

Property Manager


Property Assistant Manager

Property Administrator

Leasing Agent

Property Accountant

Security Guard


Maintenance Manager

Maintenance Coordinator

Head Office Staff include:

Chief Operating Officer (VP/Director of Operations); Regional Manager; Top Finance Position (CFO); Corporate Controller; Staff Accountant; Head of Marketing (VP, Marketing); Accounts Payable Accountant; Director, Asset Management; Maintenance Manager; Maintenance Coordinator; Legal Administrator/Paralegal; Head of Leasing (VP, Leasing); Top IT Position; Top HR Position (VP/Director, Human Resources); HR Generalist (HR Staff Person); Office Assistant; Receptionist.

For several positions, the data is reported showing the compensation driven by building size. The full survey also provides information on benefit programs, pension plans, turnover rates, and other HR practices. The CFAA rental housing employee benefits and compensation survey covers over 5,200 employees working for landlords of various sizes.

The survey may be purchased nationally or separately for one city or area or several. The cities surveyed include Halifax, Martimes (excluding Halifax), Quebec City, Montreal, Ottawa, Kingston, Toronto (including GTA), Hamilton/Burlington, Waterloo Region, London, Ontario smaller centres, Winnipeg, Saskatoon & Regina, Calgary, Edmonton, Vancouver and Victoria.

Click here to see the reports available and pricing for the 2017-2018 Compensation Survey.
The 2017-2018 reports will be available in early September 2017.

To order one or more reports, click here.

For questions or to place an order, please contact the CFAA Membership Coordinator at admin@cfaa-fcapi.org or at 613-235-0101

No Refunds
Due to the nature of the product, there are no refunds on purchases of the CFAA Rental Housing Compensation & Benefits Survey.

CFAA would like to thank the Property Management Companies who participated in the 2017-2018 survey: Altern Properties, Arnon Development Corporation Limited, Bentall Kennedy (Canada) LP, Boardwalk Rental Communities, Canahahns Company Limited, CAP REIT, Centurion Property Associates, CLV Group, Cogir Real Estate, Crestview Group of Companies (Lawrence Construction) , Gateway Property Management Corporation, Greater Edmonton Foundation (GEF Seniors Housing), Greenwin, Hollyburn Properties Ltd., Homestead Land Holdings Limited, Kay Four Properties Inc, Kelson Group, Killam Properties Inc., Midwest Property Management/ Maclab Enterprises, Morguard Investments Limited, Osgoode Properties, Oxford Properties Group, Park Properties Management Inc., Sifton Properties Limited, Skyline Management Incorporated, Sterling Karamar Property Management, The Effort Trust Company, The Minto Group, Timbercreek Asset Management, Vertica Resident Services, Weidner Apartment Homes.

Canadian Federation of Apartment Associations (CFAA-FCAPI)
Fédération canadienne des associations de propriétaires immobiliers
1600 Carling Ave., Suite 640, Ottawa ON K1Z 1G3
Tel: (613) 235-0101 | Fax: (613) 238-0101
Email: admin@cfaa-fcapi.org

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